Return Policy

Introduction

This statement covers the return policy for The Epson LabelWorks Store. Owned and operated by Epson LabelWorks.

Returns

Most items sold by The Epson LabelWorks Store can be returned within 30 days of delivery for a full refund. Products requested to be returned must be in new condition. Used products cannot be returned.

Return Procedure

To return a new product, contact Epson LabelWorks via email at shop@labelworks.epson.com or via phone at 800-458-3430 and request a Return Goods Authorization (RGA) number. This number must be referenced on the outside of the package being returned in order for Epson LabelWorks to process the return request.

Pack the item, along with the packing slip, securely in a box. Affix your shipping label to the outside of the box. Clearly mark the outside of the box with the Epson LabelWorks provided RGA number.

Shipping costs for returns are the customer's responsibility.

Return Shipping Label

For defective products, Epson LabelWorks may provide you with a return label. This label will be found in the replacement product's box or will be provided to you to download and print. For all other products, the shipping return label will be your responsibility through your shipping provider.

Currency for Returns Refund

Refunds for returns will all be in U.S. dollars.

Lithium-Ion Battery Shipping Notice

Lithium batteries should not be returned. Please dispose of lithium batteries by following local recycling requirements.